Refund Policy
1. Eligibility
- You may request a full refund or exchange within 7 days of receiving your order (based on the delivery date).
- Items must be unused, in original packaging, and include all tags, accessories, and free gifts.
2. Non-Refundable Items
- Customized products (e.g., personalized engravings, special sizes) are final sale unless defective.
- Customers cover return shipping costs for non-defective items.
3. How to Return
① Contact Us: Email info@huayiflowerwraps.com or submit a request via our website with your order number and reason for return.
② Ship Back: We’ll provide a return address via email. Use a trackable shipping method.
③ Refund Issued: Once the item is verified, your refund will be processed within 3 business days via your original payment method.
4. Important Notes
- Refunds exclude original shipping fees (unless the item is faulty).
- Exchanges depend on stock availability; otherwise, a refund will be issued.
5. Contact Us
Questions? Reach out at:
📧 Email: info@huayiflowerwraps.com
☎ Phone/WhatsApp: https://wa.me/8613631276005
